Wild Ginger Hotel – Policies
The Wild Ginger Hotel offers an amazing and unique accommodation experience. However, there are a few hotel facts and policies to be aware of.
Pet Policy
Currently the hotel is not pet friendly. Guest that are caught with any pet on hotel property will be charged a $250 cleaning fee and asked to leave.
Cancellation and Modification Policy
All cancellations made before 1 day from arrival are free of any cancellation fees. If the booking is cancelled less than 1 day before arrival, then a charge equal to the first night of the stay will be made.
Guests may shorten their stays, but they will be charged for the nights up to the night when the modification is made. For e.g. if a guest staying for 5 nights cancels the rest of their stay on the 3rd night of their stay, they will be charged for 3 nights of their stay and get a refund for the remainder of their stay.
Refund Requests
Wind Ginger Hotel is a historic hotel built in 1911. The hotel embodies old Hawaiian architecture and aesthetics, with single-wall construction, dispensed-with insulation, jalousie windows for natural climate-control via Hawaii’s trade winds.
The current ownership is undertaking long overdue maintenance in many areas, but it is hotel policy to not issue refunds due to any imperfections in guest rooms or hotel building.
Hot Water
The hotel has recently installed new hot-water tanks; however, the plumbing is original to the building and hot water is not always instant. Hot water may take upwards of 15 minutes to arrive to the rooms. The hotel does not issue refunds for any issues guests may experience due to delays in hot water. Should you want immediate hot water, please feel free to utilize our common area shower located in the hotel lobby, which have new piping and instant hot water.
Air conditioning and TVs
The hotel currently does not offer air-conditioning in any rooms. The rooms are well ventilated with windows and ceiling fans; and are naturally cooled by Hawaii’s year-round fresh air trade winds.
The hotel also does not offer TVs in our rooms, currently. Please take the opportunity to venture out and explore the amazing island.
Staff and Management
Many of our hotel staff are hired under a hospitality training program and are thus young. Please be kind and friendly. The hotel is a small family-owned business and much of management is done remotely, so please be patient as management responses may not be instant.
Incoming calls are usually only picked up during front desk office hours, which are 7:30am to 11:30am and 2pm to 7pm daily.